Capability 01 · Capture expertise
Knowledge Interviews
Interview the work. Keep the know-how.
Minarai asks focused follow-up questions based on what the operational model still does not know. Expert answers become evidence-linked proposals that people review before they become reusable knowledge.
Illustrative demo
Knowledge interview
Minarai
You mentioned an exception pack. What makes an item require Compliance review?
Expert
Anything over the monthly threshold, unless it is already covered by the standing exception.
Live draft
For
Operations, knowledge, onboarding, and process leaders
When
Critical work lives in a few experienced people, while manuals lag behind reality.
Outcome
A reviewed process, its exceptions and tacit practices, plus training-ready guidance.
How it works
A governed path from source to useful output.
Minarai keeps the source, the AI suggestion, and the human decision distinct. That boundary makes every downstream use easier to trust.
- 01
Set the capture goal
Choose the process and outcome. Minarai starts with the context already known, not a blank questionnaire.
- 02
Interview the gaps
The interview follows the expert while probing missing steps, decisions, roles, exceptions, and workarounds.
- 03
Review and publish
Every suggested detail stays proposed until a person confirms it. Accepted knowledge then regenerates guides and training material.
Useful outputs
Work products people can inspect, correct, and reuse.
Process steps and handoffs
Tacit practices and exceptions
Open questions and contradictions
Training-ready runbook projection
Why Minarai
The interview does not end in a report.
Its output joins Minarai’s shared operational model. The next interview can target unresolved gaps, while assurance and expert-agent experiences can use the same reviewed knowledge later.
How it strengthens the platform
Knowledge Interviews supply the human explanation: what happens, why it happens, and where experienced judgement changes the path.